I had to share my "dumbest smart person" experience today. I had been at work for about 30 minutes when I get a phone call from one of our doctors.
Dr. - "I am not connected to the correct location today for my video conference."
Me - "Who are you supposed to be connected to?"
Dr. - "I don't know, but not this place"
Me - "Sir, I just checked the schedule and this is who your coordinator has you setup to connect to."
Dr. - "But this is not who I am supposed to be connected to!!"
Me - "Who do you think you are supposed to be having a video conference with today?"
Dr. - "I don't know, but you need to figure it out."
Me - "You will need to contact your coordinator to figure out who you are supposed to be connecting to because according to the last email I received from her you are connected to the correct unit."
Dr. - "You need to call her and fix it."
Me - "Sir, please call your coordinator and call us back and we will be happy to connect you to who you think you need to be conferencing with today."
And then he hung up on me.
Seriously?!? You make who knows how much money and you expect me to have ESP and read your mind? You are a Dr. and can prescribe medicine, but you don't know who you are supposed to be having a video conference with? It's called professionalism, you don't hang up on people, I think you need to take a remedial professionalism class (we really offer this class to for people who get in trouble). Dumbest smart person of the day.
p.s. He was connected to the correct place from the get go. Um, suck it Dr. MeanHead!
Work would be so much easier if you didn't have to deal with people, huh? LOL!
ReplyDeleteLOL! So annoyingly frustrating! I think you handled it with great professionalism....and all of the things you wanted to say may have actually slipped out of my mouth had I been in your shoes today ;)
ReplyDeleteWow! I'm so impressed that you kept your cool (but I guess that's what a blog is for, right?) I didn't know there was such a thing as a remedial professionalism class but I can think of some colleagues of mine that could really use some of that training ;)
ReplyDeleteTrust me, I can empathize. I'm a nurse and have had many a discussion like this with doctors! Seriously, I wonder how some made it through medical school!
ReplyDeleteI read the title for the post and I thought you were writing about me!!!
ReplyDelete:)
Left you an award on the ol' bloggity blog!
ReplyDeleteDoctors are horrible with manners these days!
ReplyDelete